1. Privacy and Security Policy.

The following information about our Privacy Policy reflects the commitment of TINQUILCO SLU – ELAIA IBZ, to maintain and guarantee safe commercial relationships through the protection of personal data, guaranteeing the right to privacy of each of the users of our services. In this document we explain how we use the personal data of web portal users.

2. Definition of personal data

As “Personal Data” we must understand any information concerning an identified or identifiable natural person. Among others, they include the name, surname, postal and email addresses, as well as the telephone number.

3. Treatments and purposes of the data collected

Any personal data that you provide us when visiting any of our web portals or with the installation of our mobile application, will be treated in accordance with data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which TINQUILCO SLU – ELAIA IBZ uses personal data as data controller:

  • · Manage the registration forms to become registered users and access the services, as well as to contact them and respond to the questions raised or receive commercial information about new products and company news.
  • · Another purpose for which data is collected is to respond to queries by sending contact forms. The data obtained through this means is to respond to the users themselves and send them commercial information, in addition to including them in the distribution list.

From TINQUILCO SLU – ELAIA IBZ we will inform all users of the non-obligatory nature of the collection of certain personal data, except in the fields indicated otherwise. However, failure to complete said data may prevent TINQUILCO SLU – ELAIA IBZ from providing all those Services linked to such data, freeing us from all liability for non-provision or incomplete provision of these Services. It is the user’s obligation to provide the data truthfully and keep it updated, so TINQUILCO SLU – ELAIA IBZ reserves the right to exclude from the services and cancel the service any user who has provided false data, without prejudice to other actions that may be applicable by law.

4. Legitimation for the processing of your data

The legal basis for the processing of your data is the response to queries raised through the website, which involves the application, at the request of the interested party, of pre-contractual measures by the interested party.

5. Data retention period

The data will be kept for the time necessary to respond to the queries.

6. Communication of your personal data to third parties

Your personal data will not be communicated to any third party. If it is necessary to communicate your information to a third party, your consent will be requested.

7. Security of your personal data

TINQUILCO SLU – ELAIA IBZ has a special concern for guaranteeing the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented security, technical and organizational measures, to prevent any loss or unauthorized use by third parties, for example our web portals use HTTPS data encryption protocols.

8. Information on the Use of Cookies

By the mere fact of visiting this web portal or using the services of TINQUILCO SLU – ELAIA IBZ, no personal data that identifies a User is automatically recorded. However, we inform you that while browsing the Website, “cookies” are used, small data files that are generated on the Internet user’s computer and that allow us to obtain the following analytical information:

  1. The date and time of access to the Web, allowing us to know the busiest times, and make the necessary adjustments to avoid saturation problems during our peak hours.
  2. The number of daily visitors to each section, allowing us to know the most successful areas and increase and improve its content, so that users obtain a more satisfactory result and improve the design of the content.
  3. The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the website.
  4. Security elements involved in controlling access to restricted areas.

For more information visit our cookie policy

9. Derechos de los usuarios.

All users can exercise any of the rights granted by the data protection regulations, such as the right of access, rectification, limitation of processing, deletion, data portability and opposition that assist them by writing to TINQUILCO SLU – ELAIA IBZ, located at CALLE EXTREMADURA 22 3º CP 07800 DE IBIZA – BALEARIC ISLANDS or by sending an email to . If you consider it appropriate, you can file a claim with the Spanish Data Protection Agency to exercise the protection of your rights.

10. Do you not wish to receive information from us or wish to revoke your consent?

Any user may object to the use of their information for advertising purposes, market research or the development of satisfaction surveys, as well as revoke their consent at any time (without retroactive effect). To do this, you must send an email to the address When you receive advertising by email, you can also object from said email, by clicking on the link included in it and following the instructions provided to you.

11. Changes to the Privacy Policy.

Our Privacy Policy may be updated due to changes and legal needs, as well as due to improvements and changes included in the way we offer and provide our services and application utilities. Therefore, we recommend that you visit and access our Privacy Policy periodically, to be able to access and learn about the latest changes that may have been incorporated. In the event that said changes are related to the consent given by the user, in such case an independent and separate notification will be sent to request it again. If during reading you have any questions or concerns about our Privacy Policy or you want to exercise any right or action related to your personal data, please contact us at the following email address